Effective Date: 15.05.2025
Last Updated: 15.05.2025
Welcome to HotelExpress.lk. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HotelExpress.lk. By using our website, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide when you:
• Make a hotel reservation or inquiry
• Register an account on our website
• Subscribe to newsletters or promotional emails
• Contact our customer support
• Participate in surveys or promotions
Personal information may include, but is not limited to:
• Full name
• Email address
• Phone number
• Payment information
• Billing and mailing address
• Any other details you provide to us
b. Non-Personal Information
We may also collect non-personal information automatically when you use our website, including:
• IP address
• Browser type
• Device information
• Pages visited on our site
• Cookies and tracking technologies
2. How We Use Your Information
We use the collected information to:
• Process and confirm your hotel reservations
• Provide customer support and respond to inquiries
• Improve our website and services
• Personalize your experience
• Send promotional offers and updates (if opted-in)
• Ensure security and prevent fraudulent activities
• Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
• Hotels & Service Providers: To facilitate your reservations.
• Payment Processors: To process transactions securely.
• Marketing Partners: To provide relevant promotions (with your consent).
• Legal Authorities: When required by law or to protect our rights.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and serve relevant advertisements. You can manage cookie preferences through your browser settings.
5. Data Security
We take reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal data online.
6. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal data
• Opt-out of marketing emails
• Disable cookies through browser settings
• Request details on how your data is used
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children's Privacy
HotelExpress.lk does not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Thank you for trusting HotelExpress.lk with your privacy!
