Everything you need to know about making secure and flexible payments when booking your hotel stay.
1. What payment methods are accepted on HotelExpress.lk?
We accept a variety of secure hotel payment methods, including
- Credit cards (Visa, MasterCard, AMEX)
- Debit cards
- Bank transfers (for selected bookings)
- Mobile payments (where applicable)
- Pay at hotel options for selected properties
The available payment methods will be shown at checkout based on the hotel and your location.
2. Do I need to pay in advance for my hotel booking?
It depends on the hotel’s payment policy. Some bookings require full or partial payment online, while others offer pay at the hotel options. You’ll see this clearly mentioned during the booking process under the payment terms.
3. What does pay at the hotel mean?
Pay at the hotel means you’ll make the full payment directly to the property at check-in or check-out. However, the hotel may still pre-authorize your card to confirm your booking. Always check the hotel’s policy before booking.
4. What is a pre-authorization and will my card be charged?
Some hotels may perform a credit card pre-authorization to ensure your card is valid. This is not an actual charge—it temporarily holds an amount, which will be released after a few days if not used.
5. Is my online hotel payment secure on HotelExpress.lk?
Yes, your hotel booking payment is 100% secure. We use industry-standard SSL encryption and secure payment gateways to protect your personal and financial information.
6. Can I use someone else’s credit card to make the payment?
Yes, but you must have permission from the cardholder, and the hotel may require the cardholder’s identification upon check-in. Some hotels may also request a signed authorization form.
7. I entered the wrong card details. What should I do?
If your payment didn’t go through due to incorrect details, you can update your card information by logging into My Bookings on HotelExpress.lk or contact our support team for assistance.
8. When will I be charged for my booking?
If your hotel requires prepayment, the charge will be made immediately or within a few days of booking. If it’s a pay later or pay at property reservation, you’ll be charged at check-in or check-out, depending on the hotel.
9. Will I receive a payment receipt or invoice?
Yes. Once your hotel booking payment is completed, you’ll receive a receipt or invoice by email. You can also download it anytime from your HotelExpress.lk account under My Bookings.
10. What should I do if my payment fails?
If your hotel payment fails, you will receive a notification via email or SMS. You can:
- Update your payment method in your account
- Try using another card or payment option
- Contact our customer support for help reprocessing the payment
11. Can I pay in my local currency?
Yes, HotelExpress.lk supports multi-currency payment in most regions. You can select your preferred currency at the top of our site or at checkout. Final charges may vary slightly depending on your bank’s conversion rate and fees.
12. Will I be charged extra for using a credit card?
HotelExpress.lk does not charge extra fees for card payments. However, your card provider may apply foreign transaction fees or processing charges depending on your bank.
13. How are refunds handled if I cancel or change my booking?
If your booking is eligible for a refund, we will process it to the original payment method within 7–14 business days, depending on your bank. For detailed information, please refer to our Cancellation FAQ and the refund policy listed with each hotel.
💡 Pro Tip:
Always choose a hotel with flexible payment options if you’re unsure of your plans. Look for Free Cancellation and Pay at Hotel tags when booking on HotelExpress.lk.
